Last updated: July 19, 2026
Babelize ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered localization platform (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account: name, email address, and password.
- Set up a project: repository URLs, source language preferences, target languages, brand voice guidelines, and glossary terms.
- Use the platform: source code files, translation files, locale files, configuration files, and other content you upload or connect for translation.
- Communicate with us: information in support tickets, emails, or other correspondence.
- Register for updates: email address if you subscribe to product announcements.
1.2 Information Collected Automatically
When you access our website or use the Service, we may automatically collect:
- Usage data: pages visited, features used, actions taken within the platform, session duration, and referral URLs.
- Device and browser information: IP address, browser type and version, operating system, device type, and language settings.
- Log data: API requests, response times, error logs, and audit trails of translation runs.
1.3 Information from Third Parties
If you connect your GitHub repository or other version control platforms to the Service, we may access metadata about your repositories (e.g., repository name, branch information, commit history) solely for the purpose of delivering translations as pull requests.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain the Service: processing translations, generating locale files, syncing projects, and managing your account.
- To improve and develop the Service: analyzing usage patterns, debugging issues, training our AI models to improve translation quality, and developing new features.
- To communicate with you: responding to support inquiries, sending service-related notifications (e.g., translation run completions, billing updates), and, with your consent, sending product announcements.
- To secure the Service: detecting and preventing abuse, fraud, or unauthorized access, and maintaining the integrity of our systems.
- To comply with legal obligations: fulfilling record-keeping, responding to lawful requests from authorities, and enforcing our Terms of Service.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data are:
- Performance of a contract: processing necessary to provide the Service under our Terms of Service (e.g., account management, processing translations).
- Legitimate interests: processing for security, fraud prevention, service improvement, and internal analytics, where our interests do not override your fundamental rights.
- Consent: processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time.
- Legal obligation: processing required to comply with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: with third-party vendors who help us operate the Service (e.g., cloud hosting providers, AI/LLM providers for translation processing, payment processors, email delivery services). These providers are contractually bound to process data only on our instructions and with appropriate safeguards.
- AI translation providers: when you use the Service, your source content may be processed by third-party AI language models to generate translations. We ensure that any such providers are bound by data processing agreements that prohibit them from using your content for their own purposes.
- Legal compliance: when required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users or others.
- Business transfers: in connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change of ownership.
- With your consent: in any other circumstance where we have your explicit consent to share the information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law:
- Account information: retained for the duration of your account, plus a reasonable period thereafter (up to 90 days) to allow for account restoration, or as required for legal compliance.
- Project data (source code, translations, locale files): retained for the duration of your active subscription. Upon account deletion or termination, we will delete your project data within 90 days, unless retention is required by law.
- Usage and log data: retained for up to 12 months for analytics and security purposes.
- Communications: support correspondence retained for up to 3 years for quality assurance and legal purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
- Access controls and authentication mechanisms for our infrastructure.
- Regular security assessments and vulnerability testing.
- Employee training on data protection and confidentiality obligations.
- Physical and logical access restrictions to our hosting environments.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
7.1 GDPR Rights (EEA and UK Users)
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure ("Right to be Forgotten"): request deletion of your personal data, subject to certain exceptions.
- Right to restriction of processing: request that we limit how we use your data.
- Right to data portability: request a copy of your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Right to lodge a complaint: file a complaint with your local data protection supervisory authority.
7.2 CCPA Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
- Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to delete: request deletion of personal information we have collected, subject to certain exceptions.
- Right to opt-out of sale: we do not sell your personal information. You have the right to opt out of any future sale.
- Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA rights.
- Right to designate an authorized agent: you may designate an authorized agent to make requests on your behalf.
7.3 How to Exercise Your Rights
To exercise any of the rights above, please contact us at babelizeapp@gmail.com. We will respond to your request within the time frame required by applicable law (typically 30 days). We may need to verify your identity before processing your request.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States and India, where our servers and service providers are located. When we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed adequate by the European Commission, we rely on appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Data Processing Agreements (DPAs) with our service providers.
- Other transfer mechanisms recognized under applicable data protection law.
By using the Service, you consent to the transfer of your information to these countries, subject to the safeguards described above.
9. Cookies and Tracking Technologies
Our website and application may use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide the Service. The types of cookies we use include:
- Essential cookies: required for the Service to function (e.g., authentication, session management).
- Analytics cookies: used to understand how you interact with the Service and improve its performance.
- Preference cookies: used to remember your settings and preferences.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
10. Children's Privacy
The Service is not directed to individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. If you believe a child has provided us with personal data, please contact us immediately.
11. Third-Party Links
The Service may contain links to third-party websites or services (e.g., GitHub, Discord) that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, by email or in-app notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: